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Documentation
Get started
  • What the platform is
  • First access
  • Platform overview
  • Quick glossary
Dashboard Assistant
  • What the dashboard assistant is
  • How to use it
  • What it can do
  • Safety and privacy
  • Plans and usage limits
Voice agent
  • Basic configuration
  • Voices and language
  • Instructions
  • Prompt tokens
  • Advanced settings
  • Evaluation criteria
  • Testing and playground
  • Updating instructions
  • External Tools
  • Built-in tools
  • MCP servers
Models offered
  • What models are and why they matter
  • Voice models
  • AI models
  • Choosing the right combination
Documents and knowledge base
  • What the knowledge base is
  • Uploading and managing documents
  • How search works during a call
  • Best practices
Calls
  • Call history
  • Transcripts and summaries
  • Audio recordings
  • Filters and search
  • Data export
Call transfers
  • When and why to transfer a call
  • Departments
  • System tools
  • AI after-hours
  • Routing rules
  • Operator app (iOS / Android)
WhatsApp
  • WhatsApp Business in yourang.ai
  • Real-time chat
  • Automations
  • Approved templates
  • WhatsApp contacts and lists
  • WhatsApp AI agents
Actions and campaigns
  • What actions are
  • SMS campaigns
  • Email campaigns
  • Scheduling and batch sends
Reservations
  • Calendar view
  • Availability rules
  • Confirmations and reminders
  • Changes and cancellations
Contacts
  • Customer directory
  • CSV import
  • Lists and segments
  • Custom fields
Shop and catalogue
  • The shop in yourang.ai
  • Product and service catalogue
  • Order management
  • OCR and price-list import
Integrations
  • Connect Apple Calendar
  • Connect HubSpot
  • Integrations overview
  • Calendar
  • WhatsApp
  • SMS and email
  • Business software and PMS
  • Outbound webhooks
Workflows
  • What workflows are
  • Nodes and blocks
  • Triggers and webhooks
  • Practical examples
Call center and dialer
  • What the yourang.ai call center does
  • Outbound campaigns
  • Human operators
  • Contact lists and live sync
  • Operator panel
External APIs and developers
  • yourang.ai for developers
  • API keys and authentication
  • Main endpoints
  • Incoming webhooks
Use cases
  • Hotels and accommodation
  • Restaurant
  • B&Bs and short-term rentals
  • Beauty center and spa
  • Travel agency
Pricing and plans
  • How pricing works
  • Subscription plans
  • Wallet and credits
  • Consumption and invoices
  • Changing, suspending, or cancelling the plan
Management
  • Account and organization
  • Billing and subscription
  • Team and roles
  • Security and privacy
  • Notifications
Business information
  • Business details
  • Location and address
  • Opening hours
  • AI assistant hours
  • Departments and team
Resources
  • Frequently asked questions
  • Complete glossary
  • Support

Documentation

Everything you need to use the platform

A guide designed for business owners who want to understand, step by step, how to hand off calls to a voice assistant.

Start here

Get started

Understand what the platform does, create your account, and activate your first call.

Explore the documentation

  • Dashboard Assistant

    The AI built into the dashboard: it helps you configure, read your data and move between pages.

  • Activity information

    Configure your business name, address, opening hours, AI availability, and departments.

  • Voice agent

    Choose voice, language, and instructions: give your assistant a real identity.

  • Models offered

    Available AI voices and models: how they work and how to pick the right combination.

  • Documents and knowledge base

    Upload documents and procedures: the assistant consults them to reply with accurate information.

  • Calls

    History, transcripts, summaries, recordings, and export.

  • Call transfers

    Departments, system tools, AI after-hours, and routing rules.

  • WhatsApp

    Chats, automations, approved templates, contacts, and targeted campaigns.

  • Actions and campaigns

    SMS and email campaigns and automated sequences with segmentation and tracking.

  • Reservations

    Unified calendar, availability rules, confirmations, and changes.

  • Contacts

    Customer directory, CSV import, lists, and custom fields.

  • Shop and catalogue

    Product and service catalogue, orders, OCR, and price-list import.

  • Integrations

    Calendar, WhatsApp, SMS, email, business systems, and webhooks.

  • Workflows

    Orchestrate actions, decisions, and waits in multi-step visual automations.

  • Call center and dialer

    Outbound campaigns, human operators in conference with the AI, and real-time monitoring.

  • External API and developers

    REST API and webhooks to integrate yourang.ai with business systems, PMS, and custom automations.

  • Use cases

    Concrete examples for hotels, restaurants, B&Bs, beauty centres, and travel agencies.

  • Pricing and plans

    Subscription plans, wallet, credits, usage, and billing.

  • Management

    Account, billing, team, security, and notifications.

  • Resources

    FAQs, glossary, what's new, and support.

In this guide

  • Get started in a few minutesCreate your account and connect your first number.
  • Writing effective instructionsThe simplest way to teach your assistant.
  • Compare the plansWallet, credits, and billing explained in a few lines.
  • AI voices and modelsPick the right combination for your brand.
  • Departments and transfersConfigure how calls are routed to your team.
  • Documents for the AIHow to upload manuals and price lists the assistant consults.
  • Workflows: practical examplesThree ready-made automations to adapt to your business.
  • SMS campaignsWhen they work and how to write effective messages.
  • External APIIntegrate yourang.ai with your business system via REST.
  • Use case: hotelSee a real example of how the assistant works.
  • Full glossaryAll terms explained in plain language.