Best practices

A knowledge base isn't 'set and forget': it lives with your business. A few simple habits keep it useful over time.

Common mistakes

• Uploading 'everything'. More documents doesn't mean better answers: excess noise can confuse retrieval. Upload only what you really want the assistant to know.
• Unmanaged multiple versions. Three different price lists with similar dates lead the assistant to give inconsistent prices. Keep only one active document per topic.
• Documents in mixed languages. A file with paragraphs in Italian and others in English without distinction is hard to manage. Better to have separate files per language.
• Replacing without testing. After an important update, try a few typical questions in the Playground to verify the new information is actually retrieved.

A simple review cycle

1. 1

   Quarterly: review price lists and regulations

   Open every document, check prices, conditions, hours. Update or deactivate what's obsolete.

2. 2

   Monthly: read the transcripts

   Look for questions the assistant didn't answer well. Often it's a gap in the base: a missing FAQ, an undocumented detail.

3. 3

   As needed: add thematic documents

   New promotion, new service, new policy? Add them as soon as they're ready, don't wait to pile up material.