Travel agency

In a travel agency, every customer has different needs and the consulting process requires time and expertise. yourang.ai handles the first phase of the contact - collecting destination, period, and budget - so the consultant already receives all the information needed to offer a targeted proposal.

First contact phase

Many calls to a travel agency concern general information requests that don't necessarily require the immediate intervention of a consultant. yourang.ai handles this initial phase, collecting customer needs and preparing the ground for more effective consulting.

• Gathering basic needs. yourang.ai asks the customer for the destination of interest, travel dates, number of participants, and an initial indication of available budget.
• Information on popular destinations. For the most requested destinations, the assistant can provide general information on climate, best time to visit, and available types of stay.
• Handling changes and cancellations. The customer who wants to modify or cancel an existing booking is guided in collecting the necessary information, which is then forwarded to the dedicated consultant.
• Hours and consultant availability. yourang.ai informs the customer about the agency's opening hours and consultant availability, offering the possibility to book a phone appointment.
• Urgent requests. In case of problems during an ongoing trip (cancelled flight, accommodation unavailable), yourang.ai recognizes the urgency and directs the customer to the fastest assistance channel.

Handover to the consultant

When the customer is ready for personalized consulting - or when the request exceeds yourang.ai's informational capabilities - the assistant transfers the call to the available consultant, communicating the already collected needs concisely. This avoids the customer having to repeat the same information and allows the consultant to start directly from the proposal.