Customer directory

The customer directory is the centralised archive of everyone who has interacted with your business through yourang.ai. Each entry automatically gathers the information that surfaced during calls, giving you a complete view of every customer without entering anything manually.

What is saved automatically

At the end of every call handled by the voice assistant, yourang.ai updates the customer profile with the relevant information that emerged from the conversation. No manual work is required: the system recognises the caller's number and matches the data to the corresponding profile.

• First and last name. Detected from the customer's introduction during the call or entered manually.
• Phone number. Automatically recorded from the caller's number.
• Date and time of last interaction. Updated with every new call, so you always know when you last heard from the customer.
• Call summary. A short AI-generated summary with the main points of the conversation.

The customer profile

Every contact in the directory has a profile page with all the information collected over time. From here you can review the interaction history, edit the data, and add personal notes.

Name

First and last name of the customer, editable at any time.

Phone

Number used for calls. It can be associated with multiple contacts only if it's a shared line.

Email

Email address, useful for sending confirmations or written communications.

Preferred language

The language the customer prefers to be contacted in. The voice assistant adapts automatically.

Notes

Free field for internal annotations: preferences, special needs, information useful for the staff.

Recent calls

List of the most recent interactions with date, duration, and summary.

Linked bookings

Any history of bookings made through the assistant.

How to view a profile

1. 1

   Open the Contacts section

   From the sidebar select "Contacts" to access the full directory.

2. 2

   Search for the customer

   Use the search bar to find a customer by first name, last name, or phone number.

3. 3

   Open the profile

   Click the customer's name to view the full profile with all information and history.