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Documentation›Integrations›SMS and email

Integrations

SMS and email

Notifications and reminders via SMS and email

SMS and email are the universal channels. Almost everyone has an email inbox and a phone. yourang.ai uses them to send automatic confirmations, reminders, and follow-ups.

SMS and email

  • SMS. Short messages that reach the phone. Perfect for reminders and urgent matters
  • Email. Longer, richer messages. Ideal for detailed confirmations and formal communications

When they are sent

  1. Right after the booking (confirmation)
  2. The day before the appointment (reminder)
  3. After the call (feedback and follow-up)

Customizable sender

You can choose the name that appears as sender (e.g. "Hotel Luna" for email, "LUNA" for SMS). Customers will see your business name, not yourang.ai.

Reliable delivery

SMS: guaranteed delivery

SMS and email have very high delivery rates. If an SMS fails to arrive due to a wrong number, yourang.ai flags it so you can correct it.

For email, we recommend adding the yourang.ai address to your provider's whitelist to prevent messages from ending up in spam.

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