Changes and cancellations

The yourang.ai voice assistant can handle change and cancellation requests directly during the conversation. Discover how it works and which rules you can set up to protect your business.

Handling change requests

When a customer asks to change an existing reservation (date, time, party size), the voice assistant checks availability and, if possible, proceeds with the change. The customer receives an updated confirmation via SMS, email, or WhatsApp.

Supported types of changes

• Date/time change. The customer can move the reservation to another available date or time.
• Party size change. The assistant checks that the new capacity is available and updates the reservation.
• Adding special notes. The customer can communicate dietary preferences, allergens, and special needs during the change.

Cancellations and refund rules

Cancellations can be processed by the voice assistant directly. You can set up cancellation rules that define whether and when the reservation can be cancelled, and whether the customer is entitled to partial or full refunds.

Cancellation rules

1. Free cancellation. The customer can cancel without penalty up to a certain number of hours before the reservation.
2. Progressive penalty. A percentage of the reservation is withheld if cancelled within a certain window.
3. Non-refundable. The reservation cannot be cancelled, or the customer loses 100% of the amount.

Team notifications

Every time a reservation is changed or cancelled, your team gets a real-time notification in the calendar. yourang.ai highlights recent changes so the staff is always up to date.

• Date/time change: immediate notification with details of the change
• Cancellation: the slot becomes available again and the team is informed
• Party size change: the team verifies the actual capacity