Calendar

Connect your calendar to yourang and the voice assistant will always have up-to-date schedules. Two-way sync: yourang reads the calendar and can add appointments automatically.

Which calendars are supported

• Google Calendar
• Apple Calendar (iCloud)
• Calendly

What you can do

• Check availability. Before booking, the agent checks that the time is free on Google Calendar and Calendly (not on Apple Calendar)
• Book automatically. The customer books during the call and yourang adds the appointment to Google Calendar or Apple Calendar (Calendly does not receive bookings)
• Avoid conflicts. If the calendar is full, yourang communicates this to the customer
• Automatic reminders. yourang can send a message to the customer the day before the reservation

How to connect the calendar

1. 1

   Open the Bookings page

   At the top right, above the calendar, there is one button per app: Google Calendar, Apple Calendar and Calendly. Click one to open its setup window (only owners and admins see these buttons). The calendar apps on the Integrations page open the same window. For Google Calendar, the window walks you through the five steps below.

2. 2

   Account

   Press "Sign in with Google" and finish signing in in the pop-up: once you are done, the window moves on by itself. This step also holds two-way sync, which you can turn on or off or run right away with "Sync now", and the button to disconnect the account.

3. 3

   Calendars

   Choose which calendars of the account yourang uses: their appointments block the agents' times and show up on the Bookings page. The yourang calendar is always on. Then say whether they work independently ("Yes, each on its own": an appointment on one calendar never blocks the others, handy for several locations) or as one agenda. If you untick a calendar, its imported appointments disappear from yourang but stay in Google.

4. 4

   Bookings

   For each calendar, choose whether the agent books there and give it a name and a short description (the agent uses them during the call to pick the right calendar). Then set the booking length and whether several bookings may overlap at the same time on that calendar ("As set in the agent", "No, one at a time" or "Yes, allowed"). With a single calendar, the agent always books there without asking.

5. 5

   Agents

   Choose which voice agents take bookings on these calendars. The settings are copied into each agent as reservation types marked "From Bookings" and stay editable on the agent's page. Agents you leave unticked stop booking there. You can also have a confirmation SMS sent to the customer.

6. 6

   Summary

   Check what will happen, turn on two-way sync and press "Save".

For Apple Calendar, the window asks for your Apple ID and an app-specific password (see the "Connect Apple Calendar" guide). Bookings are copied to your iCloud calendar, but before booking the agent does not check your Apple calendar for busy times: if you want your appointments to block times, use Google Calendar.

For Calendly, just sign in to your account. Calendly is only read for availability, on calendars that take one booking at a time, and never receives bookings.

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