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Documentation
Get started
  • What the platform is
  • First access
  • Platform overview
  • Quick glossary
Dashboard Assistant
  • What the dashboard assistant is
  • How to use it
  • What it can do
  • Safety and privacy
  • Plans and usage limits
Voice agent
  • Basic configuration
  • Voices and language
  • Instructions
  • Prompt tokens
  • Advanced settings
  • Evaluation criteria
  • Testing and playground
  • Updating instructions
  • External Tools
  • Built-in tools
  • MCP servers
Models offered
  • What models are and why they matter
  • Voice models
  • AI models
  • Choosing the right combination
Documents and knowledge base
  • What the knowledge base is
  • Uploading and managing documents
  • How search works during a call
  • Best practices
Calls
  • Call history
  • Transcripts and summaries
  • Audio recordings
  • Filters and search
  • Data export
Call transfers
  • When and why to transfer a call
  • Departments
  • System tools
  • AI after-hours
  • Routing rules
  • Operator app (iOS / Android)
WhatsApp
  • WhatsApp Business in yourang.ai
  • Real-time chat
  • Automations
  • Approved templates
  • WhatsApp contacts and lists
  • WhatsApp AI agents
Actions and campaigns
  • What actions are
  • SMS campaigns
  • Email campaigns
  • Scheduling and batch sends
Reservations
  • Calendar view
  • Availability rules
  • Confirmations and reminders
  • Changes and cancellations
Contacts
  • Customer directory
  • CSV import
  • Lists and segments
  • Custom fields
Shop and catalogue
  • The shop in yourang.ai
  • Product and service catalogue
  • Order management
  • OCR and price-list import
Integrations
  • Connect Apple Calendar
  • Connect HubSpot
  • Integrations overview
  • Calendar
  • WhatsApp
  • SMS and email
  • Business software and PMS
  • Outbound webhooks
Workflows
  • What workflows are
  • Nodes and blocks
  • Triggers and webhooks
  • Practical examples
Call center and dialer
  • What the yourang.ai call center does
  • Outbound campaigns
  • Human operators
  • Contact lists and live sync
  • Operator panel
External APIs and developers
  • yourang.ai for developers
  • API keys and authentication
  • Main endpoints
  • Incoming webhooks
Use cases
  • Hotels and accommodation
  • Restaurant
  • B&Bs and short-term rentals
  • Beauty center and spa
  • Travel agency
Pricing and plans
  • How pricing works
  • Subscription plans
  • Wallet and credits
  • Consumption and invoices
  • Changing, suspending, or cancelling the plan
Management
  • Account and organization
  • Billing and subscription
  • Team and roles
  • Security and privacy
  • Notifications
Business information
  • Business details
  • Location and address
  • Opening hours
  • AI assistant hours
  • Departments and team
Resources
  • Frequently asked questions
  • Complete glossary
  • Support
Documentation›Get started›What the platform is

Get started

What the platform is

Find out why yourang.ai exists and what problem it solves for your business.

yourang.ai is the AI-powered voice assistance platform built for hotels, restaurants, bed & breakfasts, and travel agencies. It answers the phone for you, converses with customers naturally, and tracks every interaction, twenty-four hours a day, with no exceptions.

The problem yourang.ai solves

Every day, accommodation properties and restaurants lose bookings, requests for information, and business opportunities because the phone rings and no one can pick up: peak hour in the kitchen, simultaneous check-ins, the day they're closed. yourang.ai eliminates this problem by installing an always-available voice assistant that answers, informs and, where needed, involves human staff at the right moment.

What yourang.ai does

Answers calls
The voice assistant handles incoming calls with a personalised greeting and a fluent conversation that matches the tone of your business.
Manages bookings and requests
It checks availability, collects customer details, and shares hours, prices, and services without you lifting a finger.
Transcribes and summarises
Every call is fully transcribed and condensed into a few key points, so you can review what matters in seconds.
Transfers to an operator
When the situation calls for it, the assistant hands the call off to a human operator without the customer feeling any disruption.
Learns about your business
Upload menus, price lists, procedures, and policies: the assistant studies them and replies precisely, like an experienced team member.
Respects privacy
Call data is handled in compliance with current regulations. You decide what information to keep and for how long.

How it works, in short

  1. 1

    The customer calls your number

    Your business phone number is configured on yourang.ai. When a call comes in, the assistant answers immediately with a personalised greeting.

  2. 2

    The assistant talks naturally

    The assistant asks questions, responds to requests, and manages the conversation by drawing on the information you've provided: menus, hours, rates, procedures.

  3. 3

    The call is recorded and transcribed

    When the conversation ends, yourang.ai produces a full transcript and a structured summary, immediately available in the control panel.

  4. 4

    You get notified when it matters

    If the assistant identifies a request that needs human attention, a complex booking, a complaint, an unusual situation, you can be alerted in real time.

No technical skills required

yourang.ai is built for people who run a business, not for IT specialists. Setup is guided step by step, and support is always available to help you.

yourang.ai doesn't replace your staff: it empowers them, freeing them from routine calls so they can focus on in-person hospitality and higher-value activities.

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