Hotels and accommodation

In a hotel, most calls concern availability, prices, and information about services. yourang.ai handles these requests autonomously, twenty-four hours a day, freeing the reception for situations that genuinely require human intervention.

What it handles autonomously

• Availability and rates. Checks available rooms for the requested dates in real time and communicates up-to-date rates, including seasonal offers or special packages.
• Direct bookings. Collects the required information (dates, number of guests, room type) and starts the booking process, confirming the details with the caller.
• Check-in and check-out. Provides information about arrival and departure times, early or late check-in procedures, and key handover arrangements.
• Directions and transport. Provides instructions for reaching the property, information on parking, shuttle services, and nearby public transport.
• Property services. Describes the restaurant, spa, pool, gym, room service, and any other service configured in the knowledge base.

When it transfers to reception

yourang.ai automatically recognizes situations that require the presence of a human operator and transfers the call seamlessly, informing the caller of the handover.

• Complaints or grievances requiring personalized handling
• Bookings for large groups or special events
• Requests for special conditions not in the standard price list
• Emergency situations or technical problems in the rooms
• Any request the assistant cannot fulfill with the available information

“Since we activated yourang.ai, the reception only answers calls that truly require our attention. Availability requests and general information are handled by the assistant, even at night. We have reduced the workload by thirty percent and our guests receive an immediate response at any time.”

Example conversation

1. 1

   The customer calls

   "Good evening, I'd like to know if you have rooms available for the weekend of June 14, for two people."

2. 2

   yourang.ai checks

   The assistant checks availability in real time and replies with the available options, communicating room types and rates.

3. 3

   The customer chooses

   The customer selects the preferred room. yourang.ai collects the data needed for the booking and confirms the details.

4. 4

   Confirmation and closing

   The booking is recorded in the system. The customer receives a summary via SMS or email, depending on the configured settings.