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Documentation›WhatsApp›WhatsApp Business in yourang.ai

WhatsApp

WhatsApp Business in yourang.ai

What you can do with WhatsApp and why it's a natural complement to the voice assistant.

WhatsApp is today the channel customers prefer for quick requests, confirmations, and informal bookings. yourang.ai gives you the tools to manage it professionally, integrated with the rest of the platform.

Why WhatsApp

  • Convenience for the customer. Many people prefer to write a message rather than call. WhatsApp lets you capture these requests without forcing the customer to change channel.
  • Asynchrony. Unlike a call, a WhatsApp conversation can move at the customer's pace: your team responds when they can.
  • Traceability. Everything stays in writing: no ambiguity about what was said, when, or by whom. Particularly useful for complex requests.
  • Continuity with the call. A conversation started on the phone can continue on WhatsApp (to send a link, a confirmation, a map) and vice versa.

The WhatsApp sections of the panel

  • Chat. The interface where your team manages conversations in real time.
  • Automations. Automatic replies for typical messages, after-hours, or to route the conversation.
  • Templates. Message templates approved by WhatsApp, required to write to customers who haven't written first.
  • Contacts and lists. Dedicated WhatsApp address book, segmentation for targeted campaigns.
  • AI agents. AI agents that reply to WhatsApp conversations automatically and hand over to the team when needed.

You need a number and Meta approval

To activate WhatsApp Business in yourang.ai you must have a dedicated number (not already used on consumer WhatsApp) and complete the Meta approval process. The support team guides the initial setup.

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