Practical examples

Theory is useful, but seeing concrete workflows often illuminates more than a thousand explanations. Here are three complete scenarios ready to personalize.

Workflow 1: multi-channel reservation reminder

1. Trigger: new confirmed reservation
2. Wait: until 24 hours before the scheduled date
3. Action: send SMS with details (date, time, address)
4. Wait: 4 hours
5. Condition: customer confirmed? If yes -> end. If no -> continue
6. Action: send WhatsApp message with "Confirm" / "Cancel" buttons
7. Wait: 2 hours
8. Condition: customer replied? If yes -> record outcome -> end. If no -> continue
9. Action: schedule a phone callback for the next day in the morning
10. End

Workflow 2: lead qualification from call

1. Trigger: call ended with outcome "potential lead"
2. Action: extract structured data from the transcript (name, phone, request, urgency)
3. Condition: urgency = high? If yes -> continue on fast branch, otherwise standard branch
4. Fast branch: action "send WhatsApp notification to sales team" -> end
5. Standard branch: action "add to new-leads list" -> wait 1 day -> action "send follow-up email" -> end

Workflow 3: post-stay sequence

1. Trigger: reservation completed (check-out recorded)
2. Wait: 4 hours
3. Action: send a thank-you email with photos of the property
4. Wait: 3 days
5. Action: send email with link to review (Google / TripAdvisor)
6. Wait: 30 days
7. Condition: did the customer leave a review? If yes -> action "tag happy customer". If no -> action "send discount code to return"
8. End