Testing and playground

Before activating the agent for real customers, test it thoroughly in the playground. You'll find bugs, misunderstandings, and opportunities to improve.

Testing procedure

1. 1

   Open the playground

   Go to the Test section in the agent configuration and start a trial session.

2. 2

   Test common scenarios

   Simulate typical conversations: a standard booking, a cancellation, a request for information about a service.

3. 3

   Try edge cases

   Ask things the agent can't do, simulate rude customers, give incomplete information.

4. 4

   Listen and evaluate

   Note whether the agent responds consistently with the instructions, whether it's understandable, and whether it transfers at the right time.

5. 5

   Gather feedback

   If possible, have colleagues test the agent too. Take notes of suggestions and improvements.

What to check during testing

• The voice is clear and natural, not robotic
• The agent correctly understands what you say (try different accents)
• Responses are accurate and consistent with the instructions
• The agent keeps the context of the conversation
• Response times are reasonable (no more than 3-4 seconds)
• The agent transfers to an operator at the right time
• The agent doesn't share sensitive or confidential information
• Exception handling works (angry customers, odd requests)