Filters and search

When the call history grows long, finding a specific call can take time. yourang.ai provides a set of filters and a search bar to narrow down the list to the calls that matter to you.

Available filters

Filters live at the top of the history. You can combine them freely to narrow results:

• Date range. Select a specific period (today, yesterday, last week, last month) or manually set a start and end date.
• Call outcome. Filter by outcome type: answered, abandoned, transferred, voicemail, unanswered. You can select one or more outcomes at the same time.
• Phone number. Enter a number or part of one to find all calls coming from that contact.
• Voice agent. If you use multiple yourang.ai assistants for different properties, you can filter calls by individual agent.
• Keyword. Search for a specific term within the summaries and transcripts of all calls in the selected period.

Keyword search

Keyword search analyses the text content of summaries and transcripts. It's useful, for example, to find all the calls in which a guest's name, a room type, or a particular request such as "cot" or "parking" was mentioned.

Resetting filters

To return to the full view of the history, use the "Reset filters" button in the filter bar. All selected criteria will be cleared and the list will go back to showing all available calls.