Frequently asked questions

Here you'll find answers to the questions we receive most often from hotels, restaurants, and accommodation providers approaching yourang.ai for the first time.

Do customers realize they are talking to an automated assistant?

Yes. yourang.ai does not pose as a human. The assistant introduces itself with the name you have chosen and, if the customer explicitly asks, confirms it is an automated system. The voice is natural and the conversation is fluid, but transparency remains a fundamental value of the service.

Does yourang.ai replace the reception or staff?

No. yourang.ai is designed to support your team, not to replace it. It answers calls when staff are busy, after hours, or during peak times, freeing your collaborators from the most repetitive requests and allowing them to focus on direct guest hospitality.

What happens if the assistant doesn't know how to answer a question?

When it receives a request outside the configured scope, the assistant clearly communicates this to the customer and can transfer the call to a human operator or invite the customer to call back during opening hours. It never invents information it doesn't have.

Are my data and my customers' data safe?

Yes. yourang.ai complies with the European General Data Protection Regulation (GDPR). Conversation data is stored in encrypted form, accessible only to your organization, and is never shared with third parties for commercial purposes. You can consult the full Privacy Policy from the administration panel.

Which languages does the assistant speak?

The assistant supports Italian, English, French, German, and Spanish. The language is detected automatically from the caller or can be set as default from the configuration panel. For properties with international clientele, automatic language detection can be enabled.

Are there extra costs for the number of handled calls?

The pricing depends on the subscribed plan. Some plans include a monthly volume of call minutes; beyond that limit, additional rates apply. We recommend checking the active plan in the Billing section of the dashboard or contacting support for personalized consulting.

Can I deactivate the assistant temporarily?

Yes. From the dashboard you can pause the assistant at any time, for example during seasonal closures or maintenance. You can also set specific activity hours so the assistant only answers during the windows you prefer.

How can I get support in case of problems?

The yourang.ai support team is reachable via email and through the chat integrated in the dashboard. Response times vary by subscribed plan: Business plans and above have access to a priority channel. See the Support page in this section for all details.

Does my team need specific training?

No. yourang.ai is designed to be used without technical skills. The dashboard is accessible and intuitive; the initial configuration is guided step by step. If you wish, the support team can organize a dedicated onboarding session for your property.

Can I customize the voice and name of the assistant?

Yes. You can choose the name the assistant uses to introduce itself to customers and select the voice from those available in the catalog. Choosing the right voice helps to convey your property's identity and create an experience consistent with your brand.