Operator panel

The operator panel is a separate interface, optimized for those who spend the day on the phone. It's simpler than the admin panel, more focused on action.

Panel elements

• Presence status. Prominent toggle to set yourself available or on break. No ambiguity about who is working.
• Current call. When a call is active, it occupies the center of the screen: customer data, real-time transcript, AI suggestions, action buttons.
• Incoming queue. How many calls are waiting, average time in queue. Helps to regulate personal pace.
• Personal history. Calls handled today, with outcome. Lets the operator review and improve.
• Quick notes. Built-in notepad to write during or after the call. Automatically linked to the customer record.

Customer record in view

When a call arrives (incoming or handed over by AI on outbound), the customer record opens automatically: personal data, interaction history, orders, reservations, notes from previous operators. The operator starts with full context, no awkward questions like "remind me who you are?".

Recording the outcome

At the end of the call, the operator records the outcome by choosing from the list configured for the campaign. They can add free-form notes and set up follow-ups (e.g. "call back Monday"). The AI automatically proposes the outcome that seems most appropriate based on the conversation: the operator confirms or corrects with a click.