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Documentation›Reservations›Confirmations and reminders

Reservations

Confirmations and reminders

Configure automatic confirmation and pre-arrival reminder communications

yourang.ai automatically sends booking confirmations and pre-arrival reminders to your customers via email, SMS, or WhatsApp. You can customise the message content to match the tone and style of your business.

Automatic booking confirmations

When a customer makes a booking through the yourang.ai voice assistant, they automatically receive a confirmation message with the booking details, time, location, and instructions on how to change or cancel if needed.

Available communication channels

  • Email. Full format with all details. Ideal for structured, non-urgent information.
  • SMS. Short and direct, perfect for immediate confirmations. Ensures high visibility.
  • WhatsApp. Personal and conversational, with support for attachments and images. Enables easy follow-up.

Pre-arrival reminders

  1. Sent 24 hours before the reservation, contains all essential details
  2. Customisable to include information about the property (parking, access, contacts)
  3. Offers the customer the option to change or cancel with a single tap/click

Customising the content

yourang.ai lets you customise the content of every message while keeping the technical data required. You can add your logo, business name, specific instructions, and even offers or promotions.

Increase confirmations

Personalised messages with the business name and relevant details have higher confirmation rates. Take the time to write clear, welcoming messages.
  1. 1

    Open the communication settings

    Go to Reservations > Confirmations and reminders in the control panel.

  2. 2

    Configure the channels

    Choose which channels (email, SMS, WhatsApp) to use for confirmations and reminders.

  3. 3

    Customise the templates

    Edit the message text, add your logo and the information for your business.

  4. 4

    Set the timing

    Define when reminders should be sent (24h before, 2h before, etc.).

  5. 5

    Verify and activate

    Test the messages and activate them once you're satisfied.

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