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Documentation›Use cases›Restaurant

Use cases

Restaurant

Table bookings, menu information, and handling special requests without tying up the floor staff

In a restaurant, the phone rings often at the least convenient moments: during service, at lunch or dinner peaks. yourang.ai always answers, handling bookings and information requests without distracting the floor staff.

Main scenarios

  • Table booking. The customer indicates date, time, and number of covers. yourang.ai checks availability, records the booking, and sends a confirmation. If the requested time is not available, it proposes alternatives.
  • Change or cancellation. The customer who wants to move or cancel a booking is guided by the assistant through the process, updating the system automatically.
  • Menu information. yourang.ai answers questions about specials of the day, fixed menu, vegetarian or vegan options, and specific ingredients in case of allergies or intolerances.
  • Special requests. High chair for children, reserved table for a special occasion, birthday cake: the assistant collects the requests and notes them in the booking.
  • Practical information. Opening hours, address, nearby parking, accessibility for the disabled: frequent questions that yourang.ai answers without engaging staff.

Update the menu in the knowledge base

To ensure yourang.ai answers correctly about available dishes, remember to update the knowledge base whenever the menu changes, including seasonally.

Handling traffic peaks

During peak times - Friday and Saturday evenings, holidays, high season periods - call volume increases significantly. yourang.ai handles multiple calls simultaneously without putting anyone on hold, guaranteeing the same quality of response regardless of inflow.

Automatic waiting list

If the restaurant is full, you can configure yourang.ai to put the customer on a waiting list and contact them automatically in case of cancellation.

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