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Documentation›WhatsApp›WhatsApp AI agents

WhatsApp

WhatsApp AI agents

Create AI agents that handle WhatsApp conversations automatically.

AI agents bring the same conversational intelligence as the voice assistant to WhatsApp: they understand messages in natural language, reply in your business's tone, and hand over to your team when a person is needed.

What an AI agent can do

  • Instant replies. The agent answers common questions immediately, at any time of day, without keeping the customer waiting.
  • Business knowledge. It draws on your business information to give accurate answers about hours, services, and availability.
  • Handover to the team. When the request needs a person, the conversation passes to your team with the full context already in the chat.

Where to find it

Open WhatsApp → AI Agents from the side menu to create and manage your agents.

Agents and automations work together

Automations handle fixed rules (after-hours replies, routing); AI agents handle free-form conversations. An active WhatsApp number is required.

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